THE C CIRCLE

I-Elev8 Contact Solutions is truly blessed to have Quality Assurance Officers like Remy, Anna, Harmon, Cath, and Aleli. Confined in their “aquarium”, these hardworking “mermaids” tirelessly listen to recordings of the agents everyday and make sure that no single “bad” recording will get through our Clients.

Being a Quality Assurance Officer is not an easy task. Ensuring that the standards set by the client and the company is met at all times is physically and mentally draining! Although you do not see them standing all day long (like the sales ladies in department stores), sitting for 7.5 hours with their headsets on, listening to hundreds of recordings everyday, each recording having an average time of 6 minutes, carefully analyzing every word they hear and judging if the recording is good or not - GOSH! I would present myself to stand all day long as a Promo Merchandiser in a department store than be in their position. And not to mention, the countless days that they have to extend their working hours just to finish their QA tasks!

These are just some of the reasons why I salute our Quality Assurance Officers. And I’d like to thank all of them for their unwavering faith, understanding, concern, and dedication to their work and the Company.