THE C CIRCLE

i-Elev8 Contact Solutions is the freshest Business Process Outsourcing (BPO) company in the Philippines. They started April of 2007 in a small office in Greenhills, San Juan enough to house 15 agents. After just 4 months, they grew to 30 seats that is why they had to move to a bigger office. They transferred to Tektite Tower also in Ortigas. And on their 6th month, the 30 seats grew to 50. And another transfer has to happen. This time around, they transferred to a 500-square meters office in FTI Taguig that can house 150 seats.

The management of i-Elev8 Contact Solutions has a combined 20 years of experience in running both inbound and outbound accounts as well as transcription services. The services they offer are:

• Customer Care
• Technical Support
• Sales
• Market Research
• Back Office
• Transcription

Lately, i-Elev8 Contact Solutions put up a website that offers professional writing services. They cater to people from different parts of the world who need A+ quality papers.

i-Elev8 Contact Solutions put so much importance on their people. In fact, aside from the efforts of their Human Resources Development in keeping up with beneficial and productive means to keep their people happy, they conduct a no-holds barred ‘Monthly Tea Time’ wherein the one hosting the event is none other than the General Manager. In this event, the call center associates have the chance to talk to a representative from the higher-up. This also serves as an avenue for the management to assess their employees as well as to determine on which area of the company they have to work on and improve more.

If you’re looking for a place where you can grow professionally and personally; where you can develop your talents, potentials and identity, then i-Elev8 Contact Solutions is the place for you.

i-Elev8 Contact Solutions is located at the 2/F, New Administration Building, FTI Complex, East Service Road, Taguig City, Manila, Philippines.

I-Elev8 Contact Solutions is truly blessed to have Quality Assurance Officers like Remy, Anna, Harmon, Cath, and Aleli. Confined in their “aquarium”, these hardworking “mermaids” tirelessly listen to recordings of the agents everyday and make sure that no single “bad” recording will get through our Clients.

Being a Quality Assurance Officer is not an easy task. Ensuring that the standards set by the client and the company is met at all times is physically and mentally draining! Although you do not see them standing all day long (like the sales ladies in department stores), sitting for 7.5 hours with their headsets on, listening to hundreds of recordings everyday, each recording having an average time of 6 minutes, carefully analyzing every word they hear and judging if the recording is good or not - GOSH! I would present myself to stand all day long as a Promo Merchandiser in a department store than be in their position. And not to mention, the countless days that they have to extend their working hours just to finish their QA tasks!

These are just some of the reasons why I salute our Quality Assurance Officers. And I’d like to thank all of them for their unwavering faith, understanding, concern, and dedication to their work and the Company.