THE C CIRCLE

The Morning Rush is my morning companion every time I drive myself home. Being awake all night and going home the morning after could spell “accident” on the road so it’s very important that I keep myself up and what a way to do it is tune in to RX93.1 FM.

The dynamic tandem of Chico and Delamar (I love the name, by the way) does not fail to brighten up my mornings. The radio show concept “she says, he says” is given justice by these two radio host’s sense of humour and wit. The way they tackle their “Top 10’s” is in such a manner that their listeners can relate to. It’s as if all their “Top 10’s”, in one way or another, I experienced too.

Kudos, Chico and Delamar! Posting this is my way of saying “thank you” for keeping me company.

Mr. Ernesto Lee, President of Agri-Bio Phils. and I-Elev8 Contact Solutions is one person that I truly respect. I can still remember the day that I first met him. The date was August 26, 2006 when I applied as trainer in one of his companies - Leettrafe, Inc. (Phils.). I was really nervous then because it was my first time to be interviewed by a Chinese looking executive.

I came to his office 30 minutes earlier (my interview time was set at 4:00PM). I was dressed in semi-formal and have practiced well the possible questions I think I will be asked about during the interview.

His secretary walked me to his office. I was greeted by him and asked me to take my seat. He browsed my CV and started to ask me questions. After about 15 minutes, he said “Okay…You’re hired. You can start tomorrow.” I felt extreme happiness not only because I got the job but I got the job that I enjoy doing the most - trainings!

Sometime February 2007, in one of our meetings, he asked me to start a call center. I was stunned. I told myself, how could somebody this successful trust me a lot? That day brought me into the realization that I have to live up to his expectations and that I have to do everything I could not to fail him.

Currently, I’m still under his wings and enjoying working for him. The stress and pressure brought about in running a call center is nothing as compared to knowing that I am working for somebody I truly respect, a very down to earth person, my boss, my mentor - Ernesto Lee.

I-Elev8 Contact Solutions is truly blessed to have Quality Assurance Officers like Remy, Anna, Harmon, Cath, and Aleli. Confined in their “aquarium”, these hardworking “mermaids” tirelessly listen to recordings of the agents everyday and make sure that no single “bad” recording will get through our Clients.

Being a Quality Assurance Officer is not an easy task. Ensuring that the standards set by the client and the company is met at all times is physically and mentally draining! Although you do not see them standing all day long (like the sales ladies in department stores), sitting for 7.5 hours with their headsets on, listening to hundreds of recordings everyday, each recording having an average time of 6 minutes, carefully analyzing every word they hear and judging if the recording is good or not - GOSH! I would present myself to stand all day long as a Promo Merchandiser in a department store than be in their position. And not to mention, the countless days that they have to extend their working hours just to finish their QA tasks!

These are just some of the reasons why I salute our Quality Assurance Officers. And I’d like to thank all of them for their unwavering faith, understanding, concern, and dedication to their work and the Company.